I booked this motel through Priceline( third party, Booking.com) for its proximity to the Stedmans Hospice. To avoid travel as our eldest daughter was dying. My other daughter and niece went to the room for some rest. Upon arrival was greeted by a long haired grubby, unshaven guy in a leather coat after ringing the bell. The lobby (?)was dark and shabby. Upon arrival at the room my daughter found the entry door to be covered in some type of stains and in a state of repair. Entering the room was shabby, and filled with broken down furniture. She entered the bathroom only to greeted by an upside down ash tray with a sign statin "No Smoking" and a large cockroach perched on it. My niece took pictures. My daughter contacted me and said there was no way they could stay at this place. They approached the manager, told him they could not stay, requested a refund and was told I would have to contact Priceline. When she told me of this Nov 15, 2023 I contacted Priceline. They apologized. Said they would contact the hotel for a refund and to wait 7 days for it to be processed. I waited and then contacted them again. I was told I would have to go through Booking .com. Which I did. They apologized said they would contact the hotel for a refund and to wait a week. I did. Contacted them again, got the same run around. Waited till now(Dec 6,2023) I have not been refunded. I guess I am going to have to eat the loss. So Priceline, Booking.com and Grand Motel in Brantford , On will never get my business agin.
AS IF THEY CARE! p.s. our eldest daughter passed on the friday(Nov 17,2023
طالع المزيد
تاريخ الإقامة: نوفمبر 2023
القيمة
الموقع
الخدمة
نوع الرحلة: سافر مع العائلة
نصيحة بشأن الغرفة:stay away!
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Disgusting cockroaches everywhere. Bed bugs chewing at your ankles. Do not stay here. Owner doesn’t care just wants your money. Asked for refund, but doesn’t respond. Called health unit and reported them
طالع المزيد
تاريخ الإقامة: يناير 2023نوع الرحلة: سافر بمفرده
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Came in from New Brunswick at 3:00pm. My room was in poor condition....sign out front says free movies , I guess cable was free that’s it. My towels were literally stained and dirty. Free internet as they advertised I never got until 2am after the power went out for 30 minutes. The people in the next room fought from 1:30am- 6:30am. Walls are paper thin. Never got to sleep until 8am. Talk to the owner at 10am ...told me too bad nothing he can do. Smell of marijuana all night throughout my room . I definitely would not recommend this Motel to anyone. Room was dirty, bathroom and bathroom linen was literally not freshly washed or clean and customer service was even more unsatisfactory beyond standard.
طالع المزيد
تاريخ الإقامة: سبتمبر 2020نوع الرحلة: سافر مع العائلة
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لم يتم العثور على أية نتائج. • جرِّب تغيير أو مسح عناصر بحثك لقراءة الأسئلة والإجابات.
هناك أماكن أخرى يمكنك الاختيار من بينها في Brantford.
الموقع
كنداأونتاريوBrantford
الأسعار مُقدمة من شركائنا وتعكس متوسط أسعار الغرفة في الليلة، وتشمل الضرائب والرسوم الثابتة، المعلومة لشركائنا، والمستحقة في وقت الحجز. يرجى مراجعة شركائنا للحصول على مزيد من التفاصيل.
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