Good Afternoon Chris, Thank you for connecting with us with your question, Chris, would you be able to give us the Reservation details so that we can verify and explain the authorization on the Credit Card. Usually, we do not do the back to back authorizations on the same day unless guest has incurred any expenses (incidentals). Definitely, if we have accidentally pre-authorized the Credit card twice, we will extend a sincere apology. Thanks, Joseph B

Dear Valued Guest, thank you for connecting again, Our Hot Tub was closed since Covid started in April 2019 and our Website was immediately updated with the message that our Pool, Fitness Centre and some other Hotel Services were closed due to Covid restrictions. When the restrictions were lifted in Spring this year, the Hot Tub remained closed due to the high risk of spreading infections. While we were planning to make it operational again in late Summer and when testing the Hot Tub, we faced some major technical issues due to the long closure of the Hot Tub which prompted the Hotel to make a decision to remove it completely. Please note, once this decision was made to dismantle the Hot Tub, the hotel went ahead and removed this feature from our website and also contacted all 3rd Party Channels requesting them to remove the feature from their websites as well. If our Hot Tub is still featuring on any 3rd Party websites, please bring it our attention and we will certainly follow up. Appreciate your understanding and we certainly will look forward to Welcoming you back to our Sheraton Hamilton Hotel. Sincerely, Joseph B

I am assuming that you are asking about the Hamilton General Hospital (Toronto itself is about 45min drive). The Hamilton General is not walkable due to distance and quite frankly it’s in an awful part of town. Sheraton is the closest hotel though.

My room was spotless when I stayed this week.

Yes! Check out Joseph's Coiffures in Jackson Square - it's in the mall attached to the hotel. We used them for our wedding, actually! The owner's name is Maria - she's wonderful!