Hello! In July I posted a review regarding an issue we had with a booking, cancellation and return of money. We have also sent several emails to your hotel. We still haven’t gotten any answer, and no money in return, something I think is very strange and very bad costumer service. How long do we have to wait? When are you going to answer? And do you think this is the right way to treat customers? I see from other reviews that we are not the only ones with the same problem. Looking forward to your reply!

Does the hotel offer a late check-in? We wouldn't be able to get in until 10pm.

Bonjour ou je peux garer ma voiture en arrivant y a-t-il un parking autour et le tarif si possible ? Merci

Booking Reference: BC/71TGU86ZRJ - 1st January 2020 (yes a year ago) - 2,110.55 euros. As you are aware the booking was cancelled in accordance with your policy due to various coronavirus restrictions. When will you be making the long outstanding refund? Linda Perry

Hola, teneis servicio de masajes?