Hello, I was in Building #6 (no butler) and our room included the following: Shampoo, Conditioner, Body Wash, Hair Dryer, Steamer, Safety Deposit Box and Coffee Maker. There are plenty of towels in the pool area, where if they run out at one pool location you are able to find some at the other kiosks. Do take into consideration though that I went off season, so it may have been different due to the season. I have heard during the peak season that it can be an issue, so my recommendation in peak season is to go early (before 8 am). As far as online check in, I do recommend that you wait until you arrive as they have a very specific protocol and it will save you a lot of frustration. Word of warning, take advantage of the Royalton mobile application, it is really the best way to get things done. They do also have the same application on their smart TV, but it is difficult to navigate and trying to call is hit and miss. When using the app, you can only reserve dining 24 hrs in advance, so if you need a specific night's reservation (like I did ~ anniversary dinner), it is best to go right to the restaurant so not to be disappointed. Also, their room service is not available as quickly as you might imagine. When using the TV's application, it gives you specific times of delivery (which could be an hour out). Also, if you don't plan dining outside of the resort, be wary of when the food options are available as you could want food, but nothing is available until after a specific time. Finally, since the resort has seven (7) different buildings, where two are specific to the Hideaway and Diamond Club, the service is catered to those with butlers. Where I didn't think I needed a butler (ie. I can do those things myself), I believe the advantage is that these individuals are catered to first. Next time I will go for the butler service to minimize protocol frustrations, it will be worth the price. I immensely enjoyed my stay, after I figured out the resort's protocols. (tips above) Hope this helps.

Yes, you can do this by booking directly through the hotel.