Hi, I’m a group of 4, looking to stay for a night before heading to White Bay Cruise terminal, is the hotel able to arrange Transport for us and if so how much would that be?

I love how on reviews you a CV t like you actually care. Early morning when i told front desk they told me the manger would be in soon and have them talk to me, never happened. When leaving i again let the staff at reception know how disappointed i was, they told me the manger would be in within the hour and call me, then let me struggle with all my luggage alone to try and get a cab. Management never called. I ended up calling, i finally got the manger, she is one of the rudest " customer service " rep and i use that term very loosely. She was rude, unhelpful, and actually argude with me. Then her manager called me and i realised now i was probably talking to the rudest senior management ive spoken to. She was ruder. She argued even more, tryibg to justify every bad bit of feed back given, even after i told her the reason i was in Sydney ad the horrible circumstances of my visit and the last 12 mths. When i told her i wanted at least 12 my money back she told me because i booked theough a website that i hadnt booked through, but a completely different not even close in name, she coildnt, she told me she would speak to them, she didnt...now yohr on my reviews making out you have some resemblance of customer service and asking me to contact you...you have all my details, surely if you actually did want to try fix this you would of phoned or email me??? Or do upu have so many complaints that mine is just one of many and you cabt figure out who i am? I thibk i stayed in I think i stayed in the same room as Darreng53 and feel for you, how disgusting does the room smell, loud is yhe room and annoying is that staff toilet? Don't be silly enough to stay here, again if you really want to contact me you would of.

Hi, Can I keep my luggage for a few hours at the hotel after I check out ?

i already made a reservation and paid for 5 days from Dec 24 in your hotel. but my flight delayed for almost 1 day now due to weather condition so maybe cannot stay in the hotel on Dec 24. so my checkin might be on Dec 25. should i do something for this? i dont want my reservation to be cancelled. your feedback would be appreciated.

I wonder if i can check-in earlier or could you keep my luggage until my check-in?