I am so disappointed with your reply. Firstly, you are not willing to give me a response about room upgrade for gold member and poor customers. Then, I called Accor customer service hotline and explained to them what happened for my stay, and finally, you are forced to give me a reply. My original booking was deluxe room with harbour view on HIGH floor, but you argued that my booking was deluxe room with harbout view on LOW floor, and pretended that I was upgraded. Luckily, I have an evidence to show my booking as deluxe room with harbour view on HIGH floor. Then, you argued that all rooms are fully booked. I have 2 questions. 1. why was your reply so dishonest and irresponsibility? It seems that you want to avoid responsibility. 2. why didn't 5 star hotel provide free water to the guests? If I didn't complain to the receipt on the 2nd day, you were not willing to give me back? Unfortunately, you did not refill FREE water on the 3rd day again.

Do you Late check in we arrive at 10.30Pm at Auckland airport? Also does the shuttle bus run at that time.

How many rooms at all Does this hotel have?

We are arriving from Bs As dec 10, at 5am What is the way to go to your hotel by a shuttle?

Hi there, Just checking if early check-in is available to purchase for 28th Dec? Thanks