L'Auberge De Zaarour L'Auberge De Zaarour
عرض كامل
طالع كل الصور(3)3
عرض الأسعار المتعلقة بتواريخ سفرك
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نبذة
3.0
رقم 15 من بين 16 فندق خاص في محافظة جبل لبنانالموقع
النظافة
الخدمة
اقترح تعديلات لتحسين ما نعرضه.تحسين هذا الإدراج
معلومات مهمة
نمط الفندق
قديم
رومانسي
المكان
لبنان
17تعليق0س+ج0نصائح حول الغرف
التعليقات
تقييم المسافر
- 9
- 0
- 0
- 0
- 8
الموسم
تصنيف المسافر
اللغة
عوامل التصفية المحددة
- تصفية
The worst hotel experience I ever had in my life was my experience in “L’auberge de zaarour”.
I’m sharing my story because I don’t want anyone to go through what we’ve been through on our anniversary.
We checked in on the 26th of February 2023, we had a ground floor room, and that night they had a party, in the lobby, for a group of 40 teenagers, till 2:30 am, disregarding our calls and our request to stop the music at midnight.
At 4:30 am, I jumped out of bed at the sound of screams, loud laughs and banging in the corridor. It turned out that half of this group were in the room next to us, shouting and screaming, and the hotel staff didn’t do anything about it.
I went myself to the lobby and asked the staff “Alaa” if he can hear all this noise and he confirmed, but the ONLY thing he did was to ask one of the girls from the group, who was chilling in the lobby, to tell her friends to lower it down.
I had to go myself to this room, and threaten them to call the police if they didn’t lower it down.
Afterwards I could no longer hear them in the room, but they didn’t stop banging doors and making noises in the corridor until 8:30 in the morning, when the hotel staff though it was a good idea to play very loud fayrouz songs in the lobby. This is when I called the hotel number, spoke to the manager “christian”, and told him that we want our money back and leave this hotel immediately; keeping in mind that We payed in advance for 2 nights.
The manager “christian” refused to reimburse any of our money, saying it’s the hotel policy. He also told us that we were exaggerating, and that we shouldn’t have any expectations since we booked only 1 room and not the whole hotel! We asked the manager “Christian” for the name and phone number of the hotel owner, and he said that he was the owner!
We packed and left the hotel immediately.
I’m sharing my story because I don’t want anyone to go through what we’ve been through on our anniversary.
We checked in on the 26th of February 2023, we had a ground floor room, and that night they had a party, in the lobby, for a group of 40 teenagers, till 2:30 am, disregarding our calls and our request to stop the music at midnight.
At 4:30 am, I jumped out of bed at the sound of screams, loud laughs and banging in the corridor. It turned out that half of this group were in the room next to us, shouting and screaming, and the hotel staff didn’t do anything about it.
I went myself to the lobby and asked the staff “Alaa” if he can hear all this noise and he confirmed, but the ONLY thing he did was to ask one of the girls from the group, who was chilling in the lobby, to tell her friends to lower it down.
I had to go myself to this room, and threaten them to call the police if they didn’t lower it down.
Afterwards I could no longer hear them in the room, but they didn’t stop banging doors and making noises in the corridor until 8:30 in the morning, when the hotel staff though it was a good idea to play very loud fayrouz songs in the lobby. This is when I called the hotel number, spoke to the manager “christian”, and told him that we want our money back and leave this hotel immediately; keeping in mind that We payed in advance for 2 nights.
The manager “christian” refused to reimburse any of our money, saying it’s the hotel policy. He also told us that we were exaggerating, and that we shouldn’t have any expectations since we booked only 1 room and not the whole hotel! We asked the manager “Christian” for the name and phone number of the hotel owner, and he said that he was the owner!
We packed and left the hotel immediately.
طالع المزيد
تاريخ الإقامة: فبراير 2023نوع الرحلة: سافر مع زوجته
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
First and Last time! Worst hotel stay experience ever! In summary:
1) dirty room (sofas burnt with cigarettes)
2) entire hotel heating was turned off at 3am (my kids and I were freezing, and there was no one to complain to)
3) food was awful, and they only had burgers ($7 each)
4) staff are untrained / unprofessional boys
5) rip off for what u are getting ($200 / night)… payment method is an OMT transfer to their “accountant”!!!
6) room chimney blows the smoke into the room!
1) dirty room (sofas burnt with cigarettes)
2) entire hotel heating was turned off at 3am (my kids and I were freezing, and there was no one to complain to)
3) food was awful, and they only had burgers ($7 each)
4) staff are untrained / unprofessional boys
5) rip off for what u are getting ($200 / night)… payment method is an OMT transfer to their “accountant”!!!
6) room chimney blows the smoke into the room!
طالع المزيد
تاريخ الإقامة: فبراير 2023نوع الرحلة: سافر مع العائلة
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
We have booked 4 challets, different styles though for 4 families. The Manager in charge (Christo) was so professional and flexible, customer oriented and attentive to details. Overall the location is excellent, room cleanness and service was super. The breakfast was a Lebanese overwhelming set which is beyond a challet in the village. The reception service is very good. The staff and the facility (pool, main entrance, the rooftop, the music, the firepit etc) was excellent. Highly recommended for sure. Thank you L'Auberge de Zaarour
طالع المزيد
تاريخ الإقامة: يوليو 2022نوع الرحلة: سافر مع العائلة
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
Worst experience Ever!!! The rooms weren't clean at check-in. No sound proofing, so we couldn't sleep because of the water pump and the elevator sound! The power cut off outside the scheduled hours. No electricity means no water, so we couldn't wash our hands neither use the toilet or even shower. The rooms and toilets lacked the basics! No phones for room service. Each time we needed anything we had to go down to the reception to ask for it. The breakfast was very cheap (4 items Only!!)
Not recommended at All !!!
Not recommended at All !!!
طالع المزيد
تاريخ الإقامة: أغسطس 2021نوع الرحلة: سافر مع زوجته
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
I would like to thank Le Burj de Zaarour Special thanks for the warm hospitality and lovely accommodation, very beautiful place, amazing place and special thanks to the management of Le Burj de Zaarour. The pools are very very very good food, thank you Le Burj du Zaarour
طالع المزيد
تاريخ الإقامة: مايو 2021نوع الرحلة: سافر مع العائلة
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الموقع
لبنانمحافظة جبل لبنان
الأسعار مُقدمة من شركائنا وتعكس متوسط أسعار الغرفة في الليلة، وتشمل الضرائب والرسوم الثابتة، المعلومة لشركائنا، والمستحقة في وقت الحجز. يرجى مراجعة شركائنا للحصول على مزيد من التفاصيل.
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