In summary, the duty manager, Mr. Austin showed incompetence and connivance in handling the suspected thief of my mobile phone, the porter on duty, Mr. Nathaniel which makes this Hotel, an hotel to go to with high level of caution! I checked into the hotel in the evening before going out with my family for evening recreation. The first suite we selected, we discovered the door was not working fine (not locking such that it can be opened from outside if locked even from inside). They agreed to fix. However, on our return, we realized we were allocated another suite. However, this new one had leaking pipe fittings on the heater in the bathroom and we could not get hot water from the shower. The wash hand basin did not have hot water too. We complained and the receptionist agreed to get us bucket and hot ware. Bucket arrived after about 40 mins after reminder. We managed to sleep and had to check out around 6:15am in the morning to continue our journey. After leaving the hotel and getting to where we were to get our next transport, I realized my second phone was not with me. I rushed back to the hotel (9 mins from when i checked out) and dashed to the room and my phone was no longer there on the stool beside the bed where it was left! The porter on duty, Mr. Nathaniel, was called and he claimed he did not take it. The receptionist also denied knowledge of it being stolen. They both claimed they had items forgotten by their guest with them, even item forgotten for over a year. That was when i got furious! If they are responsible and as they claim, they check the rooms immediately i guest checks out, then they should be able to call a guest using phone contact filled in guest form to alert those guest of forgotten i-pads and phones. I requested for the Duty manager, Mr. Austin, who came but was very uncooperative on the issue. I gave him and his staff time for them to consult and bring out my phone but after 30 minutes, the manager had no feedback for me as regards my phone. I asked for the General Manager’s number and he refused to give it to me, citing issue of his reputation and their reputation as if they are unable to resolve the issue. Till date, I did not get response from Mr. Austin or the GM of Somitel. This is highly unacceptable and the hospitality industry should hear this! Crooks are in that hotel. …
Hotel is in a good secured environment, mall very closeby just across the road, they have Good pool, pool bar, pool side BBQ , nice property , very nice and helpful staff ,would like to mention Jennifer very helpful, but the maintenance is very poor and the supervision and quality check of actual work getting done is poor, maybe it needs to be personally viewed by the management, simple things like door not closing properly, bathroom having very poor lighting, curtains in the bathroom facing the second building not fully covering the window, bathroom door getting jammed, the safety chain in all rooms are fixed in the reverse order. Just some small serious management work could make this hotel a serious competitor to other hotels.
I go regularly to their pool side and I never get tired. the food is good and affordable. They have a good draught beer (on tap) . the rooms are equipped to a good standard. the staff is friendly. Do not miss the great fish barbeque. a flaw: it need of waiters with more experience.
It was a business trip to Port Harcourt (Nigeria), I didn't know much about this hotel, but when i got there the warmth of the welcome and the services they provided made so comfortable and I surely enjoyed my stay there...and will definitely go there in future business trips...Big Salute to the management of Somitel. It's a quite affordable Prcie/Quality, if you're on a business trip and looking for a place to relax after a long journey at work.
فندق حديث بالكامل في الفندق transamadi في بورت هاركورت، نيجيريا، هذا ويوفر المرفق غرفة مجهزة بأناقة وأجنحة مع خدمة الواي فاي المجانية مجانية سلة فواكه، على مدار الساعة بواب، حمام سباحة خارجي جيدا بار الأسهم. حسب الطلب يتم تقديم وجبات الطعام في غرفة الطعام أو يتم توصيله إلى غرفتك. أصلية الأنهار الولايات بالإضافة إلى وجبات عالمية يتم تقديم بفخر. يوفر الفندق خدمة نقل مكوكية حول المدينة للنزلاء، بالإضافة إلى الاصطحاب من المطار والتوصيل للفندق. قيمة رائعة للمال، لائق إقامة آمنة.