Does The Silo accept American Express as a form of payment?

Do you offer a gluten free afternoon tea?

Are children permitted in the bar or for the afternoon tea? Specifically a mature, well behaved 13 year old.

We are in the process of booking a hotel room at The Silo on the recommendation of our long time travel consultant. However someone just told me that though the hotel is amazing the rooms (especially the entry level category) are very small? Does anyone have any thoughts on this? Thank you

I had a table of 10 booked at your rooftop bar for a birthday at 5 to 7pm. The gentlemen at your reception scanned my guest up to the 11th floor but when i went down with some of my guest who went for a smoke break. I returned to the gentlemen and he let myself and my 5guests back up. The lift stopped on the 6th floor a lady who works at your Hotel Amber. Stopped us on the 6th floor rudely asking ( not checking the lift had been scanned up) WHAT ARE YOU DOING HERE .. at that time my guest said is this the floor i said no this is the 6th floor and AMBER replied No I THINK YOU SHOULD GET OUT OF HERE AND CHECK IF YOU HAVE A RESERVATION. Out of respect i said to her you need to calm down if you see we are scanned for the 11th floor and i called my guests back into the lift. I was so disgusted by how this Amber spoke to myself and my guests. And when i got back up with my guests they were not impresses that they were looked at and judged by her and felt it was rather a racial behaviour that was displayed as everyone was of colour. So i made my way down to the 6th floor and explained to the gentlemen manning you entrance to the 11th Floor. When coming to the 6th floor i spoke in front of her and said what she did was rude and unacceptable behaviour from her. She spoke down on myself and my guests and did not bother to see it was scanned to the 11th floor. While i know you have rules, surely i would not have been scanned to the 11th floor by the ground floor if i never had this reservation. I spoke to Nick the manager on duty on Saturday who also tried to justify this prejudice racial behviour that was displayed to myself and my guests. I had many influencial guests with me from Top Singers to Top line Regional managers and Goverment members and they all Will write about such behaviour and never want to recommend such racial prejudice behaviour displayed by your Staff.!!!!!! Worst ever experience. Carla