Wonderful very large rooms, well appointed. Beautiful bathroom. However, front desk folks are rude and completely inadequate. They have no customer service experience. This hotel wants you in the casino so there is no place to gather if you travel with friends.
طالع المزيد
تاريخ الإقامة: مايو 2024نوع الرحلة: سافر مع الأصدقاء
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Piss poor and condescending attitude at the front desk. I called from an over sold hotel across town about an early check in. The individual that answered said they could accommodate us as soon as the rooms were available around 12:00 to 12:30. We left our bags behind and entered the casino to wait for a text. We returned to the front desk around 2:00 in inquire about the status of our reservations. I was greeted by a less than friendly CSR named KK. I simply asked by name if my room was available. This is when KK demanded ID to check the status. The rooms were available, I asked why I wasn’t contacted while pointing at a post it on the counter. She instantly coped an attitude informing me that without an ID they wouldn’t know. Then why did they take my phone number and tell me they would text me. She then informed me that she wasn’t going to argue with me. She also said check in was at 4:00, as if she was doing me a favor. The casino and rooms are quite nice and hope my stay improves. Derby needs to reevaluate who greats their customers If the room was refundable, I would have left. As an Airline pilot, I spend 250 plus days in hotels, customer service in a deal breaker.
طالع المزيد
تاريخ الإقامة: مايو 2024نوع الرحلة: سافر في رحلة عمل
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First off want to know a really cool fact, cool to me at least☺️ the concrete used to build the hotel & Derby City downtown; was delivered by me. I was one of many of the drivers to be a part of that. Derby City was my escape. It was a place I went to forget about all the bad for a moment. My last 9 months have consisted of divorce, abusive relationship, lost job, lost car, lost apartment. Derby City was a place I could go & have fun while forgetting about all that stuff, even if just for a moment. I have spent more money than I’d like to admit 😂 but I was ok with it. I absolutely loved staying in the hotel room. The view was amazing from my 5th floor room. I was checking into booking a room for derby, no matter what the cost was going to be. I had gotten my room on Sunday & had zero issues with extending my stay. That was until Wednesday morning. I went to the front desk to pay for my room again & was told I could not. Not only that I could not extend my room another night but that I was banned after that day. If I came back it would be trespassing. I have asked for a reason but have only been told they are privately owned & do not have to give a reason. I’m very upset about this. If I had done something wrong while staying there I will accept the ban. How am I to accept anything though without knowing the reasoning? This is very unprofessional, unjust & unfair.
طالع المزيد
تاريخ الإقامة: مارس 2024
القيمة
الموقع
الخدمة
نوع الرحلة: سافر بمفرده
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The company I work for invited my wife and I to a night of fun. We had a blast. We gambled a few and spent the night. Slots were loose enough to keep my wife happy and i was able to sleep a bit. Brand new hotel was nice and quiet. A little upset we couldn't get breakfast late at night or in the morning. Hopefully they are considering something in the future. We will be back.
طالع المزيد
تاريخ الإقامة: فبراير 2024نوع الرحلة: سافر في رحلة عمل
نصيحة بشأن الغرفة:Pack late night snack and donuts for morning
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Hotel and staff were amazing.Rooms were clean, comfortable and fully stocked with everything you need to make you feel at home. I made reservations online and check in was a breeze. Karen was super friendly and made the whole process was quick and stress free.
طالع المزيد
تاريخ الإقامة: فبراير 2024
الموقع
الخدمة
نوع الرحلة: سافر مع الأصدقاء
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هناك أماكن أخرى يمكنك الاختيار من بينها في لويزفيل.
نطاق الأسعار
422 د.إ. - 859 د.إ. (بناءً على متوسط أسعار الغرفة القياسية)
الموقع
الولايات المتحدةKentuckyلويزفيل
الأسعار مُقدمة من شركائنا وتعكس متوسط أسعار الغرفة في الليلة، وتشمل الضرائب والرسوم الثابتة، المعلومة لشركائنا، والمستحقة في وقت الحجز. يرجى مراجعة شركائنا للحصول على مزيد من التفاصيل.
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ما معالم الجذب الرائجة القريبة من Derby City Gaming Hotel؟
تتضمن معالم الجذب القريبة Louisville Mega Cavern (1.6 أميال) وConrad-Caldwell House Museum (Conrad's Castle) (6.7 أميال) وCave Hill Cemetery (6.5 أميال).
