Val P أعاد نشر تعليق
I am not sure what has not been included in my comments. We were offered another room which was very similar so we declined. Our main issue was the rudeness of one particular member of staff and the overall lack of quality. I am comparing with other Holiday Inn experiences - usually excellent. This one was not good and we left feeling very disappointed. The underlying implication in the Managers response that we are the problem in some way further demonstrates the issue unfortunately.