Dear ibtisam t,

I appreciate the time you have taken to share your feedback following your recent stay with us as we are strive to ensure that we meet the expectations of all our guests. Rest assured that your comments regarding our food and beverage outlets, accessibility to rooms on the upper floor and kids club facilities have been noted and has been shared with the relevant departments to action immediately.

I do hope to welcome you back to the resort in the near future.

Kind regards,
Darren Darwin
General Manager