لقد استمتعنا لرحلتنا في منتجع راديسون بلو الفجيرة .. فيه جميع المرافق و المطاعم و الخدمات حيث تقضي مع العائلة او الأصدقاء وقتا رائعا و جميلا .. المكان جدا نظيف و الموظفين جدا لطيفيين و ودودين.. أنصح به لقضاء وقت للاستجمام والراحة بعيدا عن ضغود الحياة و العمل .
Dear Valued Guest,
Thank you so much for your wonderful review and your comment on Trip Advisor.
We are honoured to read that you had a great time with us. We look so much forward to welcome you back.
With best regards,
Rami Al Bawab
General Manager
فندق و منتجع رائع وانصح الجميع بتجربة و اعادة الاقامة في الفندق
تنقص اشياء بسيطة لتشجيع و جذب النزلاء مثل اقامة فعاليات مائية مجانية او انشطة تتميز بها عن المنافسين .. مثل تجربة رحلة صيد او دروس في السباحه او الغوص
Dear Valued Guest,
Thank you so much for your review and your comment on TripAdvisor.
We are delighted to know that you've enjoyed your overall stay with us. We appreciate you taking the time to share your constructive feedback, your comments are valued, and your suggestions will be used to consider improvements in the future.
We certainly look forward to welcome you back in Radisson Blu Resort, Fujairah, when your travels bring you back to Fujairah.
With kind regards,
Rami Al Bawab
General Manager
نظافة الغرف سيئة جدا. كان هناك كتل شعر على ارضية الغرفةز وصوت التكييف مزعج جدا بالاضافة الى العزل الصوتي لجدران و ابواب الغرف. لا يتماشى مع معدل ونوع الخدمة التي تقدمها فنادق راديسون بلو بالجمال في كافة المرافق الاخرى في بلاد الخليج العربي.
Dear Valued Guest,
Thank you for your recent stay at Radisson Blu Resort, Fujairah and thank you very much for taking the time to share your feedback with us through TripAdvisor.
I am sorry to hear that we were unable to meet with your expectations on your recent stay with us. I appreciate you bringing these matters to our attention and please accept my sincerest apologies for inconveniences we have caused you during your stay. I’ll share your feedback with the team here and rest assured, we’ll take your comments on board and where possible, look in to make improvements.
I hope we get the chance to host you again in the future and show you that your experience this time is not the norm.
With kind regards,
Rami Al Bawab
General Manager
أحببت المنتجع وسأكرر الزيارة قريبا أعجبني الموقع كثيرا
أعجبني ايضا الاستقبال والتوديع ونظافة الغرفة والفيو الخاص بالغرف مميز ورائع اامل ان اتمكن من العودة وزيارة المنتجع مرة أخرى قريبا عدة ليالي وتجربة الأجنحة
Dear Valued Guest,
Thank you very much for taking the time to share your experience about your recent stay in Radisson Blu Resort, Fujairah.
I learnt from your feedback that you liked our resort and the overall facilities; yet, I am very sorry that we have failed to meet with your expectations in whole and provide you a completely pleasant experience with us.
Please accept my sincere apology for the inconvenience we have caused you with the towel return policy. However please allow me to explain to you that this is a new policy that we have introduced to be able to streamline our safety and security procedures at the hotel, this however doesn't take the fact that its not as per your expectation , your comments are valued. I appreciate you sharing your constructive feedback which provides us opportunities to enhance our products & services.
I do hope we get another chance to host you again in the future for a more relaxing stay.
Kind regards,
Rami Al Bawab,
General Manager
الفندق جيد بشكل عام ، أثناء زيارتي كان الفندق شبه خال من النزلاء ، وعند السؤال عن وقت المغادرة كان جواب موظف الاستقبال انه لا يمكن التمديد بسبب امتلاء الغرف و بسبب الصيانة ، مع العلم ان الفندق شبه فارغ و انه لا يوجد أي مظهر من مظاهر الصيانة .. اتمنى لو كان جواب الموظف يحترم معرفة و خبرة الزبون فالجميع يعلم أن وقت المغادرة هو الساعة ١٢ ظهرا ، ولا داع للإجابات غير الناضجة . ساعة او ساعتين اضافيات لن تقدم للزبون شيئا مهما إلا في حالات الضرورة.
Dear Valued Guest,
Thank you for taking the time to review your recent stay. Firstly, I apologise that you weren’t a late checkout for the specific room type you booked, I do understand your disappointment. We do always try to accommodate guest’s requests but unfortunately on this occasion, we were unable to do so.
I hope this didn’t spoil your stay and if we’re fortunate enough to host you again in the future, drop us a line and my reservations team will ensure your request is honoured.
With Best Regards,
Rami Al Bawab
General Manager
