Thank you for taking the time to share your feedback.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SUNRISE Marina Resort, Port Ghalib -Select- , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Regarding the cleaning of the room, kindly be informed that the concerned department has been informed and that extra training has been organized with our staff to provide more comfort to our guests.
Concerning broken lamp- as it is a common regulation in the hotels, that for any damages the guests should pay. We are sorry that you felt that it was inappropriate from our site and that meetings with Manager who explained to you the situation did not bring you any satisfaction.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.