Dear عمر ا,
Thank you for choosing to stay with us among many hotels along the bustling Cenang Beach shopping district!
It has been a pleasure to have you stay with us at The Meritus Pelangi and we appreciate you taking the time to share your experience on TripAdvisor.
We are sorry to hear about your staying experienced and we apologize for the inconvenience which may have caused you. We hope you are well and thank you for bringing this to our attention; your comments have been shared with the appropriate departments so that they may be addressed.
Once again, thank you again for your valuable patronage; we hope there will be an opportunity to welcome you back.
Kind regards,
Clement Paul