Thank you for taking the time to post a review about our resort.

It is great to know that you were satisfied with the hotel facilities and services.

We have already shared your feedback with the teams and be assured that we shall continue to deliver exceptional service at all times.

We are looking forward to welcoming you back soon.

Best regards,

Ziad Tantawi General Manager

Thank you for posting a review on Trip Advisor and for providing more specific details on the Hilton online guest survey about

Please accept our sincere apology for any inconvenience you might have encountered and we assure you that your comments will be addressed to the relevant departments to take the necessary actions for improvement.

Your satisfaction is our utmost concern and trust that we shall continue with our commitment in ensuring each of our guest experience the finest services at all times.

Thank you again and we hope to have the pleasure of welcoming you back.

Best regards,
Ziad Tantawi
General Manager

Thank you for posting a review about our resort and I sincerely apologize if you found the hotel facilities and services not up to your expectations.

Please be assured that your comments have been noted and will be addressed to the relevant departments in order to take the appropriate actions for improvement in the future.

We hope to have the pleasure of welcoming you back soon.

Best regards,

Nicolas Martin – Director of Operations