Dear Sultan,
Thank you for patronizing our resort with your recent stay and sharing your experience.
We do value your feedback and will treasure to build our improvements, My team and I would like to express our sincere apology for not been able to meet your expectations in some areas for this time.
We have noted and put on records all points you highlighted, which are going to be handled with the concerned teams. Thank you once again for sharing your feedback.
Warm regards
Raffaele Solferino
General Manager