Dear Hadeel A

Thank you very much for your feedback and for taking the time to post a review on TripAdvisor.

It saddens me to read that your stay with us wasn't fully satisfying. I am really sorry that our level of service didn't meet your expectations. I have well noted all of your concerns regarding the cleanliness. We will be review it accordingly in order to enhance our guest's experience. On another note, thank you for highlighting our breakfast menus. Once again, please accept my apologies for the inconveniences faced during your stay with us. I do hope you could still have enjoyed your vacations in Bali

Best regards,
Henita
Front Office Manager