Dear Thamer66699

First of all we would like to thank you for taking the time to share your feedback on Tripadvisor and spoiled us in term of spacious room and decoration and also view ultimated

And I would like to sincerely apologise for not enough services shuttle bus to patong beach we have discussed with the relevant department who will take action for this issue
Again thank you for your feedback and looking forward to serve you again when you back to re-experience at The Naka Phuket.

Yours,
Attaneeya Plengwittaya
Corporate Public Relations & Sales Manager

Dear Omar A,

Thank you for your review on TripAdvisor.

We always look forward to our guest’s feedback on a daily basis, positive and negative, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service.
We have investigated the mentioned issues with the relevant departments especially operation in term of maintenance and also front office & Food and beverage to develop services potentiality. Please rest assured that this is not a reflection our usual standards.
Regarding the express clothing service concerning, in house laundry service is on process and it will be completed within next few months, this would help upgrading our service more effective and match to guest enquiries.

We apologize for the unfortunate experience and hope to welcome you again to The Naka Phuket

Kind Regards
Chollasub Neamsuwan (Mr.)
Hotel Manager