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Dear oleksanderm2024,

Thank you so much for taking the time to share your wonderful experience at The Ritz-Carlton, Toronto! We are absolutely thrilled to hear that you had such a memorable stay.

We greatly appreciate your kind words about Gurleen's warm and efficient check-in service, Teressa's attentive housekeeping, and Nikos and Marco's exceptional assistance and thoughtful gestures. It's wonderful to know that their efforts contributed to making your stay special and comfortable. We'll be sure to share your compliments with them, as recognition like this is incredibly motivating for our team.

We appreciate your constructive feedback regarding the pillows. Please know that we have a variety of pillow options available for our guests to enhance their comfort and we offer a pillow menu through our TV directory or available by calling our operators.

Thank you again for your generous review and we look forward to welcoming you back in the future.

Warm regards,
Guillaume B. General Manager