Dear Guest,
Thank you very much for posting your review on Tripadvisor, we do appreciate all our customers’ feedback and constructive observations which we seriously consider to improve further & further.
The old palace Sahl Hasheesh is committed to high quality of services, in this aim of mind please rest assured that our utmost will be done to achieve & even exceed customer’s expectations.
Meantime it was energizing acknowledging one of the team members, I’m definite he will be so proud and encouraged to do more and more.
I was also concerned reading that you had an issue with the culinary, which was successfully sort out during the stay.
I look forward to welcome you as a repeater guest at the old Palace Resort.
Sincere Regards,
The Management