Dear valuable guest,
Thank you for taking the time to describe your holiday impressions on Tripadvisor after your stay in our hotel.
We are always open for any comments from our guests and constructive criticism is always welcome as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to improve our service.
We would like to assure, that we are very sorry, that your last visit was not to your full satisfaction. Be aware that the described does not reflect our usual standard.
We would have appreciated receiving your detailed comments on how we failed to meet your expectations so that we could improve. We regret that your comments did not reach us during your stay, when we might have made a difference to both our benefit.
We would be delighted to welcome you again, in order to meet all your expectations.
Best regards,