Dear Valued Guest,

Thank you very much for your second visit to our hotel and for sharing your positive impressions with us on TripAdvisor.

Providing great experience to our guests is what we are striving for every day and we are more than happy to hear that we have succeeded to grant you a great vacation. We have shared your compliments with the entire team, as they are always happy and motivated to hear the great feedback from our guests.

We are already looking forward to welcoming you and your friends back in a not too distant future.

Kind regards,
Sherif Nagy
General Manager

Dear Mr. Fady,

Thank you for taking the time to describe your holiday impressions on TripAdvisor after your stay in our hotel.

We are always open for any comments from our guests and constructive criticism is always welcome, as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to improve our service.

We are more than sorry to hear that you had the feeling that there is a different treatment between Egyptian and foreigner guests. We actually pride ourselves on the efficiency and friendliness of our service teams as our greatest asset. Please accept our sincerest apologies for this unfortunate experience. In the same time we would have highly appreciated to gather further details from you. Also we regret that your comments did not reach us during your stay, when we might have made a difference to both our benefit.

It would be a pleasure to welcome you soon again at Tropitel Sahl Hasheesh. Especially that you are already the part of our big Tropitel Family, not just a guest. That is why we will exert the utmost efforts to make your next stay comfortable, restful and memorable making you feel home in a way of turning our Tropitel Slogan “Welcome Home” into reality. From the bottom of our hearts.

With best regards,
Sherif Nagy
General Manager