Thank you very much for taking the time to share your feedback
We regret to read that we failed to meet your expectations in some areas of the hotel. We are always open for any comments from our guests and constructive criticism is always welcome, as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to improve our service.
According to your question we would like to confirm that all payment you were provided at the hotel was described in our web site:
***Free! One child up to 11.99 years stay free of charge when using existing bed. Second child from 6 to 11.99 years is charged 25% of the room per night
As your family accommodation included 3 children: first up to 11.99 is free of charge, second child is 7 .6 years old charged 25 % and third child 2 years old are free.
We would like to be sure that our guests spending with us a great time on their holidays and will be return to us again. In case if you would like to get some support according to the hotel policies or accommodation contact us ASAP on the email GSH.Sh@tropitelhotels.com
Guest relations Supervisor