It is with sincere regret that I note your dissatisfaction with our service & facilities and truly apologize for the inconvenience caused. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. I am rigorously following up with my team on the concerns raised by you.
We request you to provide us with another opportunity to serve you better and to regain your confidence in Novotel Imagica Khopoli.
General Manager ,
Novotel Imagica Khopoli.