Dear Abdulaziz,

Thank you for choosing to stay at Royal Saray Resort managed by Accor and providing your honest feedback. After reading your comments, I would like to extend my sincerest apologies that we did not meet the service standards we have in place to ensure a memorable stay.

After identifying the missteps that occurred, I have met with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the inconvenience you faced from occurring in the future.

Thank you again for your candid feedback. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Royal Saray Resort on your next visit to the Kingdom of Bahrain so that we can deliver on the guest experience you deserve.

Sincerely,
Rabih Zein
General Manager

Dear Talal,

We are thrilled to hear that you enjoyed your visit! Taking the time to share your experience means a great deal to me and the rest of the team. Your experience allows us to understand how to continue delivering memorable moments to guests like you.

Separately, I'm pleased to hear that you experienced the genuine care that was shown by Sara and the reception team. I will certainly share your comments with them as an example of exceptional service.

On behalf of all of us at Royal Saray Resort managed by Accor, thank you for staying with us and we look forward to welcoming you back soon.

Sincerely,
Rabih Zein
General Manager

Dear Al Humaidan,

Thank you for choosing to stay at Royal Saray Resort managed by Accor and providing your honest feedback. After reading your comments, I would like to extend my sincerest apologies that we did not meet the service standards we have in place to ensure a memorable stay.

We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests.

Thank you again for your candid feedback. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Royal Saray Resort managed by Accor on your next visit to the Kingdom of Bahrain so that we can deliver on the guest experience you deserve.

Sincerely,
Rabih Zein
General Manager