Dear Guest,

On the behalf of Swandor Hotels & Resorts Topkapı Palace would like to express our gratitude for sharing your review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Glad that you have chosen our hotel to spend your holiday.

Your positive comments motivate and aspire us to work harder and provide you- our dear guests with a high quality service! Thank you for taking your precious time and sharing your experience with us!

We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests.

Kind regards,
Guest Relations Department.

Dear Guest

First of all, we thank you for your interest in Topkapi Palace in Swandor Hotels & Resorts.We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel.

We were delighted to you had a very enjoyable holiday with us. I am happy to hear that our team members measure up your expectation. I will pass your comments to all our entire team as this is the great motivation for all of us.

We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests.

Kind regards

Guest Relations Manager

Dear Guest,

On the behalf of Swandor Hotels & Resorts Topkapı Palace would like to express our gratitude for sharing your review. Reviews about our hotel are very important and help us continuously improve the quality of our service. We wish to inform you that all recommendations, requests and complaints stated here are recorded and processed together with all departments of the hotel. Glad that you have chosen our hotel to spend your holiday.

We would like to let you know that we are primarily sorry for the situations you have experienced. The topic was transferred to our food / beverage department manager.

All staff received the necessary basic training and continue to receive. Each one also attends trainings in their field. We would also like to communicate that the majority of our guests are satisfied with our staff.

If you choose us again, we would like to take care of you closely.

We would like to remind you that we will always be pleased to welcome you in one of our Swandor Group hotels, where we focus on perfection by shaping all our services according to the feedback of our valued guests.

Kind regards

Guest Relations Manager