Thank you for your review on Tripadvisor.
Check in time is clearly stated between 8.00 to 21.00, after those hours we provide a self- check in service, the check in is not to fit in with the owners social lives but as we only have 7 rooms we can’t offer a 24 hours check in, but of course you can self check in at any time.

We have some very large rooms, but the small room you booked is marketed as a small room on the website and all our ensuite rooms meet the current specifications for AA four star rating. I am surprised about the radiator as you stated that your stay was in July 2011 and all central heating is off from May to October. And frankly we never had any complains about this before.

We do a survey 3 times a year and we take notice what the majority of guest’s requirements are, cooked breakfast is served Monday to Friday between 8.30 to 9.30 and a continental from 8.00, we also offer a light breakfast in the room if guest’s are leaving earlier and can be ordered the night before. I can’t see how we can have forgotten on a few occasions to provide breakfast when breakfast staff is on duty from 7.45 in the breakfast room.

Most guests are impressed with our breakfast and the cheap sausages you are referring to are in fact Black farmer’s premium pork sausages and winners of the British sausage week 2010, but might not be to every one taste!

All rooms are serviced and checked on a daily basis and toiletries are changed when needed, I can only apologize if we failed on this occasion. But you only have to ask and we would have provided that.

Parking is difficult in all cities and we clearly states on our website that we do not have parking spaces but we sell parking vouchers which most customer are delighted with and provides parking on pay and display and residents bays.

You stated that your impression being a worker during the week did not fit in with the owner’s lifestyle, I can assure you that work comes first and there is very little social life when you live and work on the premises and on duty 24 hours.

I am pleased you enjoyed the free internet and location!