Dear Talsulaiman,

We are deeply saddened to hear about your experience during your stay at our hotel. It is our core belief to ensure our esteemed guests are always treated with the utmost respect and courtesy. We regret any impression to the contrary you may have received.

Concerning the unfortunate incident with the laundry service, we would like to express our sincerest apologies. It has always been our policy to handle our guest's belongings with absolute care. Please understand, it is far from our intention to cause any inconvenience.

Regarding the additional services and their respective charges, our hotel strives to maintain transparency in all our transactions. We are sorry if this gave you a different impression, as our aim is to provide excellent service to our guests at all times.

Finally, the issue you experienced with the deputy manager is unexpected and not reflective of our usual service standards. We do take such matters seriously and it is important to us that our staff exhibits professionalism in all circumstances.

Whilst we understand that this experience may have tarnished your view of our hotel, we hope that you will give us another chance to prove our dedication to superior guest service.

Warm regards,

Guest Experience Team

Dear Mralsaeedm,

Your feedback is integral to our pursuit of delivering impeccable service, and we deeply regret to hear about your less than satisfactory experience.

Firstly, it is disappointing to learn that you found your room to be not up to the standard of cleanliness you expected. It is our priority to ensure our guests are provided with a clean, comfortable environment, and we are sorry that this was not reflected during your stay.

Secondly, the issue you encountered in the bathroom is not characteristic of the level of service we strive to provide. We understand how this could have caused inconvenience and we sincerely apologize for the discomfort you faced.

As for the issue of soundproofing, we acknowledge how important a serene environment is for a restful stay. We apologize for the disturbance you faced due to the external maintenance work and understand how this could have affected your overall experience.

We deeply value your feedback as it helps us identify the areas we can improve the guest experience. Please accept our sincere apologies for any inconvenience caused and we hope to have the chance to serve you better in the future.

Warm regards,

Guest Experience Team

Dear Lhulud99,

We regret to hear that your recent stay at our hotel did not meet your expectations entirely. Our priority is to provide an environment that our guests find comfortable and welcoming, and we apologize if on this occasion we fell short in some respects.

Your feedback regarding the rooms has been noted. We understand that the ambiance of a room can significantly affect the overall experience, and we are always striving to improve this aspect. We appreciate your understanding that the hotel is housed in a historic building, lending to its character and charm.

On a brighter note, we are pleased to hear your positive remarks about our staff and cleanliness. Our team strives to provide excellent service, and we are glad to know we succeeded in this aspect during your stay.

Moreover, we are delighted that you enjoyed our prime location. As you've highlighted, The May Fair is indeed set in the heart of London, surrounded by the best of the capital's culture and entertainment. From shopping in Bond Street’s boutiques and visiting Buckingham Palace to exploring the West End, our guests are within easy reach of a multitude of experiences.

We understand the inconvenience caused by the maintenance work in the neighboring building. We appreciate your understanding in this matter as it is beyond our control.

Your insights are valuable to us, and we hope you would consider staying with us again in the future, so we can have the opportunity to provide you with a better experience.

Warm regards,

Guest Experience Team