Thank you very much for taking the time to leave feedback about The Churchill.
I am sorry for the unhelpful service you encountered on reception with regards to your card and your treatment does not sound like the Hyatt standards of which we are usually so proud, which is why I will follow up on this matter specifically.
If you would like to speak with me directly, please feel free to e-mail feedback.hrlondon@hyatt.com and someone from my team will reach out to you.
Kind regards
Frederic Le Gallois
Hotel Manager