Thank you for taking the time to share your feedback with regards to your most recent visit to Grosvenor House, a JW Marriott Hotel.
In recent years the Hotel's Park Room has increasingly become a popular destination for our Middle Eastern guests to enjoy refreshments during the late evening and early morning hours. To help protect availability for our Grosvenor House residents, we introduced a cover charge for our non-resident guests during the peak seasons. The policy is similar to practices at other five star hotels in London and I apologise if this was not clearly communicated upon your arrival.
I trust that the above information were already communicated to you via different correspondence, thank you once again for bringing your concerns to my attention.
Front of House Manager