Dear Sir Ben Tekhaim,

Thank you for your feedback.

We read with much concern about the unpleasant experience you encountered during your previous stay with us and we are sorry to learn that we were not able to make your stay more comfortable.

We have brought each points raised to the immediate attention of the respective department head for improvements.

We have try to show other room but you refuse to move, and for more flexibility the housekeeping is not include if you stay less than 6 nights, but you can take some free amenties on the floor when you want. The purpose is to ensure that his concerns are addressed promptly with the objective of making his stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience.

We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.