We thank you for sharing your comments following your stay with us.
We are sorry to read that this one did not meet your expectations. First of all, we would like to offer our sincere apologies for the delay during the check-in. With regards to the deposit,, may we precise that this regular procedure is just a guarantee for extras.
Our hotel features different room categories and we perfectly understand if the size of some of them do not correspond to what you are looking for. We hope that we will have a chance to welcome you back. If so, our reservation department will be delighted to assist you in the selection of the type of room which will fully meet your expectations.
We of course remain at your entire disposal should you wish to contact us directly to give us more precisions abour your stay.
Awaiting this opportunity,