Dear guests,
Following your review,we are sorry to read that your experience was not satisfactory.
We remain at your entire disposal should we wish to contact our hotel directly with more details. Based on the few information you mentioned on this review, may we simply precise that we apply normal procedures, which are exactly the same for all our guests.
With our very best regards,
Laurence Seguin
Communications Director

Dear Guest,
We do thank you for your excellent rating following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed your stay a lot and hope to have the pleasure to welcome you back in a near future.
Sincerely,
Laurence Seguin
Communications Director

Dear Guest,
We would like to thank you for your positive feedback following your stay at the Sofitel Paris Arc de Triomphe and hope to have the pleasure to welcome you back in a near future.
Sincerely,
Hotel Sofitel Paris Arc de Triomphe