Dear Saad2017,
If google translate did its work, I was able to understand and I will reply that I am very sorry that our hotel was not to your expectations.
A few rooms still need renovation and you must have had one of them, I am very sorry that it was not as modern as you would have liked.
Concerning the elevator, we actually have 2, next to each other.
Regarding the guaranty, we always take one upon check-in, however it is given back upon check-out or used if needed.
If you wish to come back to Atala, please write to us directly and specify that you are requested a renovated room.
I remain at your disposal.
Kind regards
Jessica