Dear alrubayaan,
Thank you for your feedback on the time you had spent here in the hotel recently.
I read that you were not too satisfied with the service from my personnel and I apologise for this. Your remark will be made known to the managers of each service. Nevertheless you had appreciated the rooms and the breakfast and most importantly, the location of the hotel.
In spite of your issue on my staff, I hope to have the opportunity to welcome you again.
Yours sincerely,
Laurent Mauguit