Dear guest,

Thank you for sharing your experience.

We are sorry to know your experience in our restaurant was not as good as you expected.

It is not represents the image of Ladurée.

We want to offer you the best experience with a charming atmosphere and a great service.

Be sure we are setting up correctives actions in order to improve our service.

We expect to receive you soon to offer you a better experience.

Best regards,


Xavier N.
Operation Manager

Dear guest,

Thank you for sharing your experience.

We are happy to know you appreciate our Ladurée universe. We are doing our best to offer you the best experience with the iconic design, great service and savory dishes. We use premium quality products in our recopies in order to deliver you the best taste.

We hope to receive you soon!
Best regards.

Arnaud Z.
Operation Manager

Dear guest,

Thank you for sharing your experience;

We are glad to know you enjoyed your Ladurée experience in Paris; We expect to see you soon!
Best regards.

Arnaud Z.
Operation Manager

Dear guest,

Thank you for sharing your experience.

We are happy that you enjoyed your visit. All of our pastries are created with the best products. Our chef, Claire Heitzler, is really careful with sugar and she adapts the sugar level to improve flavours.

We hope to see you soon.

Best regards

Arnaud Z.
Operation manager