Our dear high esteemed guest,

First of all, I wanted to thank you for giving us your feedback concerning your stay at the Hotel Martinez.

It seems you did not quite enjoy your stay in our hotel due to the rooms' arrangement. I feel sorry that we were not able to provide for you the rooms close to each other. As soon as we are still running heavy operations and our hotel is fully booked, it is very difficult to find specific rooms as a last minute request. I would like to kindly advise you to leave preferences note while you will be booking your next holiday, so we will have a chance to do all necessary arrangements prior to your arrival, according to availability, to meet your expectations and create a lifetime experience during your stay.

I am looking forward to welcome you back, dear guest. Please receive my warmest regards.

Sincerely,
Gautier Py
General Manager

Dear Guest,

First of all, I wanted to thank you for taking your time to give us your comments and feedback concerning your stay at the Hotel Martinez.

Looking through your grades that you gave us I can see that your stay with us was close to perfection which makes me very proud, but you gave us 3/5 for the value. Please accept my sincere apologies if the value did not meet your expectations.

I am looking forward to welcome you back soon!

Please, dear Guest, receive my warmest regards,

Sincerely,

Gautier Py
General Manager

Dear Guest,

Firstly, I wanted to thank you for taking your time to give us your comments and feedback concerning your stay at the Hotel Martinez.

I am really glad to see that your stay with us was close to perfection, it makes me really proud, I will congratulate my team on your behalf.

It will be a pleasure to welcome you back soon!

Please, dear Guest, receive my kindest regards,

Sincerely,

Gautier Py
General Manager