Dear Abdulrahman,
I feel very sorry, that we did not manage to make you feeling good staying with us.
I beg your pardon for that.
Your comments support us to recognize where we have to improve.
We would like to host you again in our hotel and in Baden-Baden and to make sure,
that you will feel good being with us, like it should have been in the first place.
With the hope seeing you again I remain with best regards.
Elmar Jäger (Director)