Dear Khalid1Almarri,

Thank you for choosing the Hilton Munich Park as your hotel in Munich and for the time you took to share your valued feedback with us via tripadvisor.
Unfortunately it seems that you were not completely satisfied with the experience you made while being our guest, and I am very sorry for that. Please rest assured that I will take up the point you addressed with my colleagues right away in order to achieve the necessary improvements as soon as possible.
I hope you had a pleasant time visiting Munich and it would be great for me to welcome you back as our guest sometime in the near future.

With kind regards
Karin van den Berg
General Manager

Dear Nouf,

Thank you very much for your review and for your stay at our hotel. We are very sorry to read about your bad experiences regarding the Check-in process. These comments are extremely helpful to us to prevent it from happening in the future again. We have shared this with the Management team, especially to our Executive Receptionist. Please accept our sincerest apologies. Once again thank you for your feedback and we hope to have the opportunity to welcome you back soon.

Kind regards,

Erwin Verhoog
General Manager

Dear Mr. Abuabdou,

Thank you for recently staying at Hilton Munich Park and for your valued feedback on tripadvisor.
We’re happy to read that you had a pleasant stay with us and that you appreciated the size of your room. Indeed, our location next to Munich’s English Garden is one of the aspects that make our hotel something special.
We’re looking forward to be welcoming you back at our hotel, when your travels bring you back to Munich.

Kind regards,
Erwin Verhoog
General Manager