Dear Climber64550903113,
thank you for having chosen to stay with us and for sharing this kind review.
I am glad that we were able to live up to your expectations and that the location and our service completely met your needs.
It is great to learn that especially the service at our reception was to your satisfaction. I will be pleased to share your compliments with the Front Office team.
I hope you had a truly memorable time in the German capital.
We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime.
Kind regards,
Jan Peter van der Ree
General Manager

Dear samia842,

Thank you so much for having chosen to stay at Grand Hyatt Berlin and for having taken the time to share your impressions with us. I am glad to read that you enjoyed our overall service and facilities. However, please accept my apologies for the inconveniences caused at the reception. I hope the colleagues could find a good solution for you in the end and that you had a wonderful stay with us though. We would be very happy to welcome you back soon in order to fully convince you of the high service level that we always strive to provide and should you have any further questions or concerns, kindly let us know.

With kind regards
Benno Geruschkat
General Manager