‪خدمة مخيبة للآمال - ليست رائعة...‬ - روميرز

Dear 7carab,

thank you for sharing your experience, I am very sorry that on this occasion we did not meet your expectations.

Allow me to apologise for your dissatisfaction, unfirtunately we had a major issue with our TV receiver that resulted in a complete restructoring of the whole Hotel TV system, We now have a brand new System with a large variety of International channels.
We do offer as a part of basic in room amenities Lavazza espresso machine along with MInibar, Iron and Iron board, Yoga Matt and of course upon request we can arrange Kettle and tea facilities.
After covid, we have introduced a digital In room dining menu available in our SuitePad where you could have also ordered any food and drinks from.
We do very much care about our guests experience and we also take feedback into great consideration in order to improve our service.
I do hope that you are giving us another chance to shine.

With kindest regards

Mattia Gherardelli
Front of House Manager