‪الكثير من العمل الشاق للمسافرين...‬ - هيلتون جاردن إن فرانكفورت إيربورت

Dear PearlyGat,

Thank you for taking the time to share your feedback with us.

While we're glad to hear that you found our hotel convenient for your travels, we sincerely apologize for the inconvenience you experienced regarding the late checkout. We understand how frustrating it can be, especially after a long international journey, to encounter such issues.

Your experience does not reflect the high standards of service we aim to provide, and we are sorry for the confusion and the additional stress it caused you. We appreciate your patience and are grateful that you brought this to our attention. Rest assured, we will address this matter with our front desk team to ensure all staff are fully aware of our policies and that such miscommunications do not occur in the future.

Thank you for being a valued Hilton Honors member. We hope to have the opportunity to better serve you in the future and provide a seamless and restful stay.

Best regards,

Simona G.
Hilton Garden Inn Frankfurt Airport