Dear kay5470,
Thank you for your nice review! The team and I are happy that you had a pleasant stay and enjoyed the hotel and its facilities.
That we have missed your birthday is genuinly regretted as we love to make our guests happy with such little details. It would be great if your daughter would contact me directly as we could not find a request duing October.
We look forward to welcoming you back soon and wish you a belated Happy Birthday!
Kind regards
Moritz Klein
General Manager
Steigenberger Frankfurter Hof