Dear alisaggaf,

Thank you for your review of your recent stay at Hilton Dusseldorf.
We strive towards 100% Guest Satisfaction and your feedback is extremely important to us.
I was disappointed to read that on this occasion we did not entirely meet your expectations. I would like to apologise and assure you that I have personally followed-up with the relevant managers to look into this matter accordingly.
I hope that we will have another opportunity to welcome you back and to show you that we can make it right.

Kind regards,
Mathias Busch | General Manager