Dear Dema661,

We are very proud to know that your last experience in Meliá satisfied your expectations. Be sure that we will share your comments with all our staff!

Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for.

It has been a pleasure to receive such good comments, I hope to have the opportunity to meet you durinmg your next visit.

Our appreciation again for sharing your experience and we look forward to serving you in the future.

Yours sinecrely,

Fernando Preto
Guest Experience Manager