ملكية لطيفة، خدمة جيدة - كراون بلازا برشلونه - فيرا سنتر

Dear Danieldelgado009,

Thank you for taking the time to share your recent experience at our property. We are delighted to hear that you found our staff kind and enjoyed our property overall. Your feedback is very important to us as it helps us to continually improve our services.

We apologize for the inconvenience you experienced regarding the reservation mix-up for your birthday celebration. We understand how important these details are, especially when celebrating a special occasion.

Your comments about our food offerings and the importance of comprehensive customer service are noted and will be shared with the relevant departments. We are committed to providing excellent service in all aspects of our guests' stay, and your insights will help us to enhance our training and operational procedures.

We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If you have any further suggestions or require assistance, please do not hesitate to contact us directly.

Thank you once again for your valuable feedback.

Sincerely,

Enric Cugat
Director of Operations