Dear Guest,

We appreciate the time taken to share your amazing feedback

We're thrilled to hear that your experience at Hyatt Centric Gran Via Madrid went so well and

we really appreciate the amazing review you left for us,

Hope to see you soon again!

Regards

Dear Mrs. Lh,

First and foremost, I would like to thank you for taking the time to comment on our hotel and the services we offer. We highly appreciate your opinion as it is the way we will be able to keep improving everyday. Thank you so much for your kind words towards Angel, I will make sure he gets the feedback!

We would like to deeply apologize for not meeting your expectations, especially in terms of the service and behavior. Rest assured that your feedback was passed to the Management of the hotel in order to take a look at the different aspects.

We hope to welcome you back again.

Sincerely,

Dear M. q8tichillout!

Thank you very much for taking your time and reviweing your stay here at Hyatt Centric Gran Via Madrid.

We are happy to see you enjoyed the stay, thank you also for the nice comment mentioning the cleaniless of our rooms and public spaces.

We train our staff to be as welcomming as possible in order to start enjoying your stay as soon as you step inside the property.

Hope to see you soon

Have a great day!

Martin Sancho
Guest Experience Team