Dear Hussain,

In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

Also we regret reading of your disappointment with our offer of tourist place. From our guest experience department we are in order to offer you the best way to visit the city. For the period that you were in the hotel, we offered the best way to get to know Madrid and we understand that the search time and the weather have not allowed us to offer you something that suits your needs.

Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.

We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

Barcelo Emperatriz Team