طاولة الاستعلامات عن الاماكن السياحة كانت فاشلة بكل ما تحمله الكلمة من معنى. المطعم يحتوي ع الخنزير في اغلب الاشياء بدون ذكرها. كل شي اخر جميل حقاً. الغرف كانت جميلة و واسعه و تحمل كل سبل الراحة. الفندق يحتوي على واحدة من اجمل وجبات الريوق على الاطلاق
Dear Hussain,
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.
Also we regret reading of your disappointment with our offer of tourist place. From our guest experience department we are in order to offer you the best way to visit the city. For the period that you were in the hotel, we offered the best way to get to know Madrid and we understand that the search time and the weather have not allowed us to offer you something that suits your needs.
Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes.
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.
Barcelo Emperatriz Team
فندق جميل جدا للعوائل هادي وبعيد عن الحانات التاكسي متوفر 24ساعه والمترو قريب جدا اهم شي الحمام والمروش وحوض الاستحمام في غرفه واحده بعضها الحمام في غرفه والمروش في غرفه ثانيه. الاستقبال متعاونيين والخدمات العامه راقيه. ملعب البورنابيو قريب جدا بالمترو فقط محطتين وبالتاكسي قريب جدا وغير مكلف نهائيا
Dear ocean1yes,
First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for sharing your impressions in Tripadvisor.
We are really happy to hear that you enjoyed your stay with us and we thank you for sharing your experience at Barceló Emperatriz.
If you decide to stay again with us we will be delighted to have the opportunity of welcoming you in a next future.
Thank you very much and best regards.
هتلي تميز
كوچك اما لابي با سليقه آراسته شده
اتاق ها تميز و قابل قبول هستند
پرسنل مودب و خوش برخوردي داره
سالن جيم نميشه گفت خيلي كوچكه بيشتر بايد بگم اتاق ورزش
بوفه صبحانه خيلي كوچكه اما تقريبا سليقه هاي مختلف رو تا حدودي تامين مي كنه
Dear alborz m,
First of all we would like to thank you very much for having chosen the Barceló Emperatriz for your recent stay in Madrid and also for sharing your impressions in Tripadvisor.
We are really pleased to know that you enojoyed our facilities and breakfast. We hope to see you back soon.
If you decide to stay again with us we will be delighted to have the opportunity of welcoming you in a next future.
Thank you very much and best regards.
جيدة