Hola Ralhashimi2024,

Thank you for sharing your review and for taking the time to let us know about your stay, your feedback is really important to keep our standards to the maximum level,

I regret the incidents you could have had during you stay with us and I would like to sincerely apologize for challenging situations, I am personally following up to avoid it in the future.

We hope you will have the chance to come back to our hotel, and we remain at your entire disposal in case you could need anything in the future.

Best regards,

Guest Experience Department
Thompson Madrid